بهترین پادکست های Business Transformation (2025)

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Microsoft 365 Copilot Newsroom - May 2025 40:05

3d ago40:05

40:05

Want a quick download of the latest releases, updates, and tips for Microsoft 365 Copilot? With ongoing updates and new releases, it can be hard to keep up with all the great things you can do in M365 Copilot. Valorem Reply’s Modern Work experts are offering a Microsoft 365 Copilot Newsroom series where we compile the most important news and learni…

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WBSP731: Grow Your Business by Learning Current Market Trends in the AI Space w/ Hyoun Park 50:15

4d ago50:15

50:15

Send us a text The AI-driven enterprise software landscape is undergoing rapid transformation, shaped by diverging stakeholder priorities and the evolving demands of real-world applications. While analysts focused on R&D highlight the potential of cutting-edge innovations, those examining implementation underscore the need for usability and measura…

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The Customer Experience World Games 2025 with Neal Topf 9:39

4d ago9:39

9:39

The CX Goalkeeper Podcast joins the Customer Experience World Games 2025. With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025. These are brief interviews that share the experiences of outstanding individuals who help charities improve. Customer Experience professionals worldwide come together to s…

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#133 Scaling value in High-Growth Environments with Thomas Doorley 39:56

6d ago39:56

39:56

"when you have this amount of change, we’re calling it the fog of change.”" Are you struggling to create lasting growth? In today’s interconnected world, the value creation process is no longer confined to individual departments or silos. The unit of value has become smaller, often residing within teams or even individuals. This shift requires a ho…

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Episode 3 - Google I.O., newsletter automation, voice memos, AI tools, private equity, AI quality, sycophancy, technology trends 41:40

22d ago41:40

41:40

keywords AI, ChatGPT, Google I.O., newsletter automation, voice memos, AI tools, private equity, AI quality, sycophancy, technology trends summary In this episode of the Run Point podcast, hosts Sam Gaddis and Matthew Hall discuss practical AI tools that can be utilized immediately, including voice memos and ChatGPT projects. They also explore the …

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Microsoft 365 Copilot Newsroom - April 2025 28:00

3d ago28:00

28:00

Want a quick download of the latest releases, updates, and tips for Microsoft 365 Copilot? With ongoing updates and new releases, it can be hard to keep up with all the great things you can do in M365 Copilot. Valorem Reply’s Modern Work experts are offering a Microsoft 365 Copilot Newsroom series where we compile the most important news and learni…

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WBSP730: Grow Your Business by Learning from Enterprise Software Stories - Feb 2025, Ep 5, an Objective Panel Discussion 52:52

5d ago52:52

52:52

Send us a text The enterprise technology space is buzzing with bold moves and fresh innovations as major players double down on AI, unified commerce, and real-time data capabilities. Salesforce is making headlines with its planned launch of AI agents and a cloud-based POS for retailers, even as its CEO, Marc Benioff, critiques Microsoft Copilot as …

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WBSP729: Grow Your Business by Learning the Top 10 Real-time Transportation Visibility Platforms in 2025 w/ Sam Gupta 20:43

6d ago20:43

20:43

Send us a text A major trend shaping the Real-Time Transportation Visibility Platform landscape is the significant variation in platform scope and geographic coverage. While some platforms excel in specific transportation modes—such as ocean freight or truckload—they often fall short in delivering comprehensive insights due to limited modal support…

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Governance for CX Success: Uniting Teams and Tech for Seamless Collaboration 20:55

6d ago20:55

20:55

In collaboration with CCW Europe Summit 2025: CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOAL…

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WBSP728: Grow Your Business by Understanding Creatio's Capabilities, an Objective Panel Discussion 53:08

11d ago53:08

53:08

Send us a text BPM has undergone a notable transformation, shedding its earlier complexity to become a powerful asset in ad-hoc CRM scenarios, particularly for industries with sophisticated customer engagement needs. While traditional CRMs suffice for straightforward use cases, they often falter when faced with rigid data structures that don’t alig…

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WBSP727: Grow Your Business by Learning from Enterprise Software Stories - Feb 2025, Ep 4, an Objective Panel Discussion 55:17

12d ago55:17

55:17

Send us a text The enterprise tech and AI landscape is evolving at a breakneck pace, marked by bold investments, leadership changes, and groundbreaking innovations. Mike Ettling’s departure from Unit4 prompts reflection on AI’s transformative role in ERP, even as companies like Overhaul secure $55 million to tackle persistent supply chain challenge…

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WBSP726: Grow Your Business by Learning the Top 10 Supply Chain Suites in 2025 w/ Sam Gupta 21:27

13d ago21:27

21:27

Send us a text Supply chain suites distinguish themselves from traditional ERP and analytics platforms by being specifically designed to meet the intricate needs of supply chain-intensive industries. These industries depend on tightly integrated processes that span forecasting, procurement, logistics, and fulfillment, requiring systems that priorit…

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The Future of Aged Care: How Ohana is Changing Home Healthcare 31:52

13d ago31:52

31:52

This episode is a powerful conversation with Peter Nicholson about transforming home healthcare through Ohana. Discover how his personal mission and professional background are creating real change in aged care, training caregivers with purpose, and helping older adults live with dignity. About the Guest Peter Nicholson is Managing Director of ALTK…

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WBSP725: Grow Your Business by Understanding LeadSquared's Capabilities, an Objective Panel Discussion 56:59

18d ago56:59

56:59

Send us a text CRMs designed for the education sector, especially within public institutions and universities, must navigate a complex landscape of fragmented workflows and diverse stakeholders, from students and faculty to alumni and administrators. These organizations often require more than what traditional CRM systems can offer, particularly wh…

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WBSP724: Grow Your Business by Learning from Enterprise Software Stories - Jan 2025, Ep 3, an Objective Panel Discussion 54:51

19d ago54:51

54:51

Send us a text The enterprise software and services landscape is experiencing a wave of strategic acquisitions, signaling aggressive moves by major players to expand capabilities and market share. Thomson Reuters' $600 million acquisition of tax automation firm SafeSend highlights the growing demand for streamlined financial compliance solutions, w…

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WBSP723: Grow Your Business by Learning the Top 10 Supply Chain Business Network Platforms in 2025 w/ Sam Gupta 26:04

20d ago26:04

26:04

Send us a text Supply chain business networks distinguish themselves through the varying scopes and functionalities they offer across the operational landscape. Some platforms concentrate primarily on logistics and transportation, delivering strong real-time visibility solutions, while others take a more comprehensive approach by integrating upstre…

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Revisited: Never Lose an Employee Again with Joey Coleman 34:47

20d ago34:47

34:47

We are revisiting one of the most downloaded episodes of the CX Goalkeeper Podcast; we were joined by Joey Coleman, an expert in customer experience and the author of "Never Lose an Employee Again." This insightful discussion peeled back the layers of employee experience, its impact on customer experience, and how businesses can excel in both. Top …

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#132 Tech for good : Transformation Jedis with Yip Thy Diep Ta 45:24

20d ago45:24

45:24

"My quest always has been how to make peace more profitable than war… I think it’s going to be my life legacy..." Imagine a world where creating peace is more profitable than engaging in conflict. A world of 'tech for good' , where technology bridges divides, fosters collaboration, and drives equitable solutions. This vision isn’t just a dream; it’…

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WBSP722: Grow Your Business by Learning from S/4 Automated Testing Strategies and Case Studies w/ Chris Rolls 54:41

25d ago54:41

54:41

Send us a text Implementing a robust automated testing strategy for SAP S/4HANA is essential for maintaining system integrity during upgrades, integrations, and performance enhancements. Effective strategies must prioritize end-to-end testing that encompasses core business processes, custom configurations, and third-party integrations to ensure com…

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WBSP721: Grow Your Business by Understanding Pegasystems' Capabilities, an Objective Panel Discussion 55:39

26d ago55:39

55:39

Send us a text Call center and customer service workflows, particularly in heavily regulated sectors like banking, financial services, and insurance, often involve a level of complexity that standard CRM platforms struggle to accommodate. Processes such as client onboarding, approval cycles, and exception handling require dynamic, BPM-like capabili…

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WBSP720: Grow Your Business by Learning the Top 10 S&OP Systems in 2025 w/ Sam Gupta 24:10

27d ago24:10

24:10

Send us a text The Sales and Operations Planning (S&OP) category occupies a distinct space within enterprise technology, serving supply chain-intensive industries like retail and manufacturing with capabilities that traditional ERP systems simply cannot match. While ERP platforms manage transactional processes, S&OP suites focus on high-level strat…

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YOU ARE THE BOSS: BECOME THE MANAGER YOU WANT TO BE 21:17

27d ago21:17

21:17

Are you truly the leader you want to be—or just reacting under pressure? In this powerful episode, Sabina Nawaz shares hard-earned insights from decades of coaching CEOs and writing her new book, You Are the Boss. Discover how to navigate leadership challenges and lead with intention, clarity, and care. About the Guest Sabina Nawaz is an elite exec…

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WBSP719: Grow Your Business by Learning from Enterprise Software Stories - Jan 2025, Week 2, an Objective Panel Discussion 58:24

1M ago58:24

58:24

Send us a text The enterprise software and services landscape is experiencing a wave of strategic acquisitions, signaling aggressive moves by major players to expand capabilities and market share. Thomson Reuters' $600 million acquisition of tax automation firm SafeSend highlights the growing demand for streamlined financial compliance solutions, w…

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WBSP718: Grow Your Business by Understanding Keap’s Capabilities, an Objective Panel Discussion 1:00:35

1M ago1:00:35

1:00:35

Send us a text CRM systems generally center around four main suites—sales, marketing, customer service, and field service—often enhanced by contact center capabilities, though smaller platforms may streamline their offerings to focus primarily on marketing and lead generation. While enterprise-grade CRMs tend to offer robust, native support for com…

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WBSP717: Grow Your Business by Learning the Top 10 Project Management Systems in 2025 w/ Sam Gupta 25:09

1M ago25:09

25:09

Send us a text When assessing project management systems, it's essential to separate standalone, best-of-breed solutions from ERP-integrated modules, as the former are specifically engineered to handle the nuanced demands of project execution without being constrained by the limitations of generalized platforms. True project management tools offer …

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#131 Leading from Within with Pallavi Jain 37:10

1M ago37:10

37:10

The greatest gift you can give your organization is that you show up with your own cup full, so you don’t need anything from anyone Pallavi and I delve into the world of self leadership and empowering yourself for joy, fulfilment and better results. Leadership essentially comes from the inner experience not the outer experience. incredible insights…

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Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right 22:31

1M ago22:31

22:31

In this compelling episode of the CX Goalkeeper Podcast, Gregorio Uglioni invites Stacy Sherman to delve into the heart of customer experience (CX) and leadership. Known for her mantra of “Doing CX Right,” Stacy shares her journey, emphasizing the human aspect of businesses and the crucial role of leadership in fostering a culture of engagement and…

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WBSP716: Grow Your Business by Learning from ERP Trends in the Age of AI w/ Vinnie Mirchandani 1:04:14

1M ago1:04:14

1:04:14

Send us a text The ERP landscape is undergoing significant transformation, marked by a shift toward vertical specialization and regional compliance as vendors move away from generic, one-size-fits-all solutions. This evolution reflects the growing demand for industry-specific functionality and adherence to localized regulatory requirements. At the …

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WBSP715: Grow Your Business by Understanding Front’s Capabilities, an Objective Panel Discussion 1:01:41

1M ago1:01:41

1:01:41

Send us a text Many companies start their customer service operations with shared inboxes due to their affordability and ease of setup—making them an ideal solution for resource-constrained startups. These email-based systems offer a unified communication channel that simplifies customer interactions and promotes internal collaboration. However, as…

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WBSP714: Grow Your Business by Learning the Top 10 Non-Profit ERP Systems in 2025 w/ Sam Gupta 20:57

1M ago20:57

20:57

Send us a text Selecting an ERP system for the not-for-profit sector requires a nuanced approach due to the sector’s distinct operational and financial demands. Unlike traditional businesses, not-for-profits rely on specialized functionalities such as fund accounting, grant tracking, and compliance tools, which are essential to meet sector-specific…

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Workforce Management in the Digital Age 23:43

1M ago23:43

23:43

This episode is a goldmine for leaders, CX professionals, and anyone working in contact centers. Irina Hollatz, workforce management (WFM) expert and podcast host of “WFM Unfiltered,” shares powerful insights on how workforce management impacts customer satisfaction, how AI can support—not replace—humans, and why empathy and process are key to digi…

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Episode 2 | PowerPoint Is Dead: Building the Future of Work With AI 31:45

1M ago31:45

31:45

keywords AI, tools, development, PowerPoint, automation, coding, data analysis, business insights, technology, productivity summary In this conversation, Matthew Hall and Sam Gaddis discuss their current projects, tools they find useful, and their opinions on the future of presentations and AI in business. They explore the effectiveness of various …

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WBSP713: Grow Your Business by Understanding HubSpot’s Capabilities, an Objective Panel Discussion 59:49

2M ago59:49

59:49

Send us a text Marketing automation and core CRM systems, though often linked, are fundamentally distinct in design and purpose. Marketing automation is tailored for upstream business processes that involve unstructured data and require seamless integration with multiple systems to drive engagement and lead generation. In contrast, core CRM systems…

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WBSP712: Grow Your Business by Learning from Enterprise Software Stories - Jan 2025, Week 1, an Objective Panel Discussion 1:00:29

2M ago1:00:29

1:00:29

Send us a text The tech and enterprise software landscape is undergoing rapid transformation, marked by a mix of bold acquisitions and cautious public market strategies. While Databricks' CEO candidly states that “it’s dumb to IPO this year,” citing market volatility and strategic timing, major players are making aggressive moves elsewhere. From Th…

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WBSP711: Grow Your Business by Learning the Top 10 Cloud-native ERP Systems in 2025 w/ Sam Gupta 26:02

2M ago26:02

26:02

Send us a text This curated list stands apart by spotlighting ERP platforms that were engineered from inception as true cloud-native solutions, intentionally bypassing the limitations of retrofitted legacy systems. These modern ERPs are designed to leverage the full scope of cloud capabilities—delivering streamlined operations, cost efficiencies, a…

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#130 Focusing on Transformation with Faris Aranki 30:39

2M ago30:39

30:39

"The secret to great EQ is to follow the platinum rule, not the golden rule." A fun conversation with Faris about leadership, life and sustainable impact. What is the magic formula to success and does it look the same for everyone ? Whilst EQ may be where all attention lies, FQ can be just as important and impactful. To achieve success, balance a s…

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Best Of: Simplification at the Core: Lou Carbone on Refining Business Strategies 28:28

2M ago28:28

28:28

In the ever-evolving customer experience landscape (CX), the CX Goalkeeper Podcast stands out by bringing thought leaders and industry pioneers to discuss the future of customer engagement and leadership. This "best of" is no exception, featuring an insightful conversation with Lou Carbone, a trailblazer in experience management and the founder of …

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Runpoint Podcast: Episode 1 - Lindy vs. N8n vs Custom 33:50

2M ago33:50

33:50

In this conversation, Matthew Hall and Sam Gaddis explore various AI tools and their applications in workflow automation, lead enrichment, and document management. They discuss their experiences with Lindy, N8n, and a custom-built lead enrichment app, highlighting the pros and cons of each tool. The conversation also delves into the SuperCIM projec…

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WBSP710: Grow Your Business by Learning from ERP Challenges for Govt and Non-profit Organizations w/ Douglas Camin 59:48

2M ago59:48

59:48

Send us a text Implementing ERP systems in government and non-profit sectors comes with distinct challenges, including tight budget constraints, complex regulatory requirements, and the heightened need for operational transparency. In these environments, the role of enterprise architecture becomes especially critical—it acts as a strategic framewor…

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WBSP709: Grow Your Business by Understanding Attio’s Capabilities, an Objective Panel Discussion 1:03:20

2M ago1:03:20

1:03:20

Send us a text It’s fascinating how quickly the tech landscape evolves—platforms like Salesforce and Workday, once seen as trailblazing disruptors, are now being viewed as legacy systems, navigating the same kind of disruption they once caused. Innovations like object and graph databases have redefined what flexibility, connectivity, and user exper…

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WBSP708: Grow Your Business by Learning the Top 10 Pharma ERP Systems in 2025 w/ Sam Gupta 18:34

2M ago18:34

18:34

Send us a text When evaluating the top ERP systems for the pharmaceutical industry, it’s crucial to recognize that this list focuses solely on the ERP solutions themselves—not the vendors behind them—and spans organizations of all sizes, from emerging biotech startups to large-scale pharmaceutical manufacturers. Since ERP needs vary widely across t…

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The CX Leadership Blueprint: Build It Right from Day One 27:41

2M ago27:41

27:41

In Episode 233 of the CX Goalkeeper Podcast, host Gregorio Uglioni speaks with Sarah Caminiti, Head of Customer Service in the US at Acam and the host of the Epical Growth podcast. This episode dives deep into foundational leadership and how it shapes strong CX teams and business results. Sarah shares powerful, real-life insights on building empowe…

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WBSP707: Grow Your Business by Learning from ERP Phase 0 Stories w/ Jakob Bent Smed 39:22

2M ago39:22

39:22

Send us a text ERP Phase 0 is more than just a clever way to cut down on the zeroes in your total cost of ownership—it’s the strategic groundwork that can make or break your entire implementation. This critical phase is where businesses assess their needs, document current processes, and align their objectives with the capabilities of a chosen ERP …

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WBSP706: Grow Your Business by Understanding Brevo’s Capabilities, an Objective Panel Discussion 1:01:26

2M ago1:01:26

1:01:26

Send us a text Many marketing automation platforms tend to overpromise, presenting themselves as all-encompassing solutions capable of delivering seamless, customer-centric workflows across the entire CRM spectrum. In reality, these platforms are typically optimized for specific use cases, and their underlying data models reflect that specializatio…

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WBSP705: Grow Your Business by Learning the Top 10 Medical Device ERP Systems in 2025 w/ Sam Gupta 21:11

2M ago21:11

21:11

Send us a text When evaluating the top ERP systems for the medical device industry, it’s essential to recognize the wide range of business models that fall within this sector, from biotech startups to large-scale manufacturers of capital equipment and consumables. This ranking focuses strictly on the ERP solutions themselves—independent of the comp…

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#129 Digital Transformation Success with Michael Schank 40:06

2M ago40:06

40:06

"In Digital transformation the disconnect that exists across teams, frameworks and deliverables is always very clear." Michael and I discuss this trio and what it means for successful transformation. Digital transformation initiatives often suffer from disconnects across teams, frameworks, and deliverables, and many organisations face complexities …

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